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Digital patient guide for hospitals
Hospitals face the complex challenge of keeping patients and their visitors informed throughout every stage of a stay – from admission procedures and visiting hours to ward routines, meal times, and discharge processes. Printed patient information folders are costly to produce, quickly become outdated when policies change, and are often misplaced or overlooked in busy ward environments. The smartphone, however, is almost always within reach – on the bedside table, in the waiting area, or in a visitor’s pocket. Guests Guide leverages exactly this – a digital patient guide delivered straight to your patients’ and visitors’ smartphones, with no paper, app download, or registration required.
Why a digital patient guide for your hospital?
Section titled “Why a digital patient guide for your hospital?”The healthcare sector is under increasing pressure to improve patient experience while managing resources efficiently. Traditional printed patient information folders are expensive to produce across multiple wards, cumbersome to update when policies or schedules change, and frequently go unread. In a hospital with dozens of wards and departments, keeping printed materials current and consistently distributed is a significant administrative burden.
Guests Guide offers a modern, digital alternative: Simply scan the QR code at the bedside, at the ward entrance, or in the waiting area and all relevant information is immediately available on the patient’s or visitor’s own device – no app download, no registration required. Thanks to the bring-your-own-device (BYOD) principle, patients and visitors use their familiar smartphone and can access information intuitively.
What information belongs in your digital patient guide?
Section titled “What information belongs in your digital patient guide?”General hospital information
Section titled “General hospital information”Start with the essentials that every patient and visitor needs. This includes visiting hours, ward telephone numbers, admission and discharge procedures, Wi-Fi access details, and general house rules. Add information about parking, public transport connections, and the hospital’s main entrance and reception areas – all clearly structured and accessible on the smartphone at any time.
Ward-specific information
Section titled “Ward-specific information”Provide patients with details specific to their ward. This covers daily routines such as meal times, doctor’s rounds, and rest periods, as well as information about shared facilities like bathrooms and day rooms. Include practical guidance on how to operate the nurse call system, the bedside entertainment system, and room lighting or temperature controls. Clear information reduces unnecessary calls to nursing staff and helps patients feel more at ease.
Services and amenities
Section titled “Services and amenities”Inform patients and visitors about available services such as the hospital shop, chapel or quiet room, social services, patient advocacy, and hairdressing or other personal care services. Where appointments are needed, you can link to the external booking system. Include information about laundry services, personal item storage, and any other amenities that support comfort during the stay.
Dining and catering
Section titled “Dining and catering”Present meal times, menu options, and dietary accommodation information. Inform patients about how to order meals or request special diets. For visitors, provide details about the hospital canteen, cafeteria, or vending machine locations, including opening hours and available options.
Up-to-date information for maximum comfort
Section titled “Up-to-date information for maximum comfort”Daily updates
Section titled “Daily updates”Through the CMS, you can provide your patients and visitors with regularly updated information – such as changed visiting hours, temporary ward relocations, seasonal health advice, or notices about construction work. This keeps everyone informed at all times and reduces the workload on your nursing staff.
Integration & additional features
Section titled “Integration & additional features”Using the feedback system
Section titled “Using the feedback system”With the integrated smiley module, your patients and visitors can provide direct feedback during the stay – for example on ward cleanliness, staff friendliness, meal quality, or the overall care experience. This allows you to respond promptly and continuously improve patient satisfaction – capturing valuable insights that might otherwise go unheard.
Multilingual support for international patients and visitors
Section titled “Multilingual support for international patients and visitors”Guests Guide supports multiple languages – a significant advantage for hospitals in diverse communities or those regularly treating international patients and visitors from various language backgrounds.
Benefits for your hospital at a glance
Section titled “Benefits for your hospital at a glance”Relieve nursing staff
Reduce recurring enquiries about visiting hours, meal times, and ward routines through self-explanatory digital content. Learn more
Happier patients and visitors
Well-informed patients feel more at ease, visitors feel welcome, and overall satisfaction scores improve. Learn more
Sustainability
Printed patient information folders become redundant – patients and visitors have all the information on the smartphone they already carry with them. Learn more
Flexibility
Update information in seconds – whether changed visiting hours, temporary ward closures, or new service offerings. Learn more
Best practices: How other hospitals use Guests Guide
Section titled “Best practices: How other hospitals use Guests Guide”Case study: Regional general hospital
Section titled “Case study: Regional general hospital”A regional general hospital with 300 beds uses Guests Guide to provide patients with all ward-specific information via QR code at the bedside. Daily routines, meal ordering information, visiting hours, and discharge checklists are available on the smartphone at any time. Particularly valued: the regularly updated information about temporary schedule changes and seasonal health advice.
Result: Nursing staff spend significantly less time answering routine questions, patient satisfaction scores have improved, and the administrative effort for producing and distributing printed information folders has been substantially reduced.
Case study: Specialist rehabilitation clinic
Section titled “Case study: Specialist rehabilitation clinic”A specialist rehabilitation clinic with 120 beds uses Guests Guide to provide patients with therapy schedules, facility information, and guidance on the rehabilitation process. The digital patient guide also includes information about local walking routes for mobile patients and practical details for visiting family members.
Result: Patients appreciate the readily accessible therapy information, the clinic receives valuable feedback through the smiley module, and the multilingual content effectively serves the diverse patient population.
Frequently asked questions (FAQ)
Section titled “Frequently asked questions (FAQ)”How do my patients and visitors access the digital patient guide?
Place QR codes at strategic points throughout your hospital – at the bedside, at the ward entrance, in waiting areas, or at the main reception. Patients and visitors scan the code with their smartphone and have immediate access to all information. No app installation, no registration required.
Does it work without Wi-Fi?
Guests Guide is a web application and requires an internet connection. In hospitals that offer patient Wi-Fi, patients and visitors can use this network. Alternatively, access works via the smartphone’s mobile data connection.
How do I update content?
Through the user-friendly CMS (Content Management System), you can manage all content yourself. Changes are immediately visible to your patients and visitors. No technical knowledge required.
Is Guests Guide suitable for smaller hospitals?
Guests Guide is scalable and adapts to your needs. Smaller hospitals, specialist clinics, and day-care facilities also benefit from digital patient communication – whether for ward information, visiting guidelines, or practical tips.
Can different wards have their own information?
Yes. You can create different pages and sections in your Guests Guide – for example, separate information for the surgical ward, the maternity ward, or the children’s ward. Each ward can receive its own QR code.
Does Guests Guide comply with patient data protection requirements?
Guests Guide contains only general information about your hospital, wards, and services. No personal patient data is stored or processed within the guide. The platform is designed for informational content, not for medical records or personal health data.
Can I customise the digital patient guide to match my hospital’s branding?
Guests Guide is a white-label platform that you can fully customise to match your corporate design – from colours and logo to the individual design of the content.
What does Guests Guide cost?
We offer various pricing packages tailored to your requirements. Contact us for a personalised quote – we will find the right solution for your hospital.
Get started with your digital patient guide today
Section titled “Get started with your digital patient guide today”Make your hospital ready for the digital future. Your patients and visitors already carry the ideal information medium in their pocket – make use of it. With Guests Guide as your digital patient guide, you offer all relevant hospital and ward information directly on the smartphone, regularly updated notices about schedules and services, a direct feedback channel, and completely paperless patient communication. This way, you reach your patients and visitors more reliably than with any printed folder.
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Further resources
Section titled “Further resources”Learn how to create and design pages to structure your content optimally. Publish daily updates through the news module, customise the appearance to match your branding, and use the feedback module to gather and respond to patient opinions.